After a couple of weeks of testing the platform we are thinking on buying one month for one user Enterprise version. The [website states](https://www.openerp.com/en/pricing):
- Access to packaged modules to install in one click
- Automated updates to minor bugfix release
- Upgrade to future versions to benefit from new features
- Unlimited bugfix guarantee
- Functional Support: 2 hours
- Hosting included if you choose to use online
Specifically the points `Unlimited bugfix guarantee` and the `Functional Support: 2 hours`.
How much time since we report a bug and it is corrected? I understand it depends on how difficult to correct the bug is or how much does it affects the correct functioning of the platform and how much relation it can have with other modules. But nevertheless, I'm asking to have some information about how quick bugs can be corrected.
And for the functional support: 2hrs. Is this related with configuration issues and alike? I don't understand exactly what does this point referst to. And the 2hrs are x day, x month, x user?
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